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Remote Systems and Network Monitoring

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Managed Service Providers know that proactive monitoring is critical to the security, performance and reliability of any network. Kaseya Managed Services software provides Administrators with the network tools they need to monitor any network device a centralized and secure web-based portal.

The SecureMyCompany Data Center acts as a virtual Network Operations Center (NOC) for Managed Services Providers to monitor their clients‚ infrastructures around-the-clock. The Kaseya Managed Services software can be configured to continuously monitor client email servers, web servers or other network and web-based services.

The Kaseya Managed Services software can test network and Internet connections using a ping command, and if desired, use specific commands to test DNS, SMTP, POP or HTTP services. Administrators may also configure the Kaseya Managed Services software to send notification alerts when critical servers go down, end-users modify hardware or when a possible security threat occurs.

Administrators can use the Kaseya LiveConnect feature to perform Real-Time monitoring of any system or device. The Kaseya LiveConnect feature helps Managed Services Providers to quickly troubleshoot network, Internet or server performance issues from a remote site or office.

The Kaseya Managed Services software provides Administrators with comprehensive trending reports for long-term management of client networks. Some examples of how Managed Services Providers use Kaseya for systems and network trending:

  • Machine Changes Report‚ Managed Services Providers can easily track changes on a per-machine basis by comparing the current audit information (hardware specs, disk space, installed software) against the baseline audit information. Kaseya will highlight the differences between the audits or optionally, Administrators can compare audit information between two different machines.
  • Network Statistics Report‚ The Kaseya Managed Services Reports display the network bandwidth consumption by machine or individual application over a configurable time period.
  • Uptime History Report‚ Managed Services Providers can easily view machine uptime status over a configurable time period and determine if a machine is online, offline or has been shut down abnormally. Administrators use the Kaseya Managed Services software to track server uptime, faulty workstations or to be notified when remote users are online.
  • Monitor Reports - these reports are particularly useful for trending since they allow you to see data collected by windows performance counters and SNMP objects over a configured time period.

SNMP Monitoring

Kaseya SNMP Monitoring allows Managed Services Providers to monitor print servers, firewalls, routers or any other SNMP-compatible device on the network. By installing a single Kaseya agent on any machine in the LAN, Administrators can easily monitor an entire network within minutes! Use Kaseya Managed Services software as your comprehensive SNMP monitoring system for less than $10 per month!

Kaseya SNMP Monitoring includes many popular MIB sets from award-winning technology vendors such as Microsoft, Cisco, Sonicwall, Dell and many more. Customers may also upload custom MIB sets to monitor any SNMP-compatible device.

Event Log Monitoring

Managed Services Providers need to keep a watchful eye on client servers, workstations and even laptops in the field. Kaseya Event Log Monitoring solves the problem by providing an easy method to collect, analyze and archive the Microsoft Windows Event Logs to a central location. The locally installed Kaseya Agent sends the Application, Security and System Event Logs in real-time to the SecureMyCompany Data Center for Administrator review.

Kaseya comes with many pre-defined Event Log sets for popular application vendors such as Veritas, Microsoft, Trend Micro and many more. Administrators can add custom Event Log monitoring sets to monitor any application.

  • Custom Event Log Monitoring and Administrator Alerts
    • Collect, Archive and Centralize Windows Event Logs
    • Alert Administrators on hardware and software changes
    • Monitor system status for online/offline condition
    • Supports custom Windows Events

Windows Performance Counter, Services and Processes Monitoring

The Kaseya Managed Services software provides Administrators with in-depth troubleshooting tools to monitor and diagnose Windows services and processes. Administrators set notification alerts when services fail or when a particular process consumes too many resources. SecureMyCompany provides dozens of template monitoring sets to help Managed Services Providers get started with remote systems monitoring.

Managed Services Providers can also use Kaseya to monitor and record Windows Performance Counters for real-time analysis and long-term trending.